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By Paula Bernier
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.
 

Latest Articles
01/16/2019 Webinar to address the vision of communications business... after digital transformation
01/11/2019 LicensingLive! Speakers Offer Advice on Adopting, Optimizing Subscription Models
01/11/2019 How to Be an Effective Contact Center Manager
01/11/2019 How to Be an Effective Contact Center Manager
01/11/2019 Konftel Introduces One Cable Connection Videoconferencing Solution
01/10/2019 Ribbon Joins AWS Partner Network
01/10/2019 There's Lots to Choose from in UC Monitoring & Management
01/10/2019 What WFO Brings to the Table
01/09/2019 Plantronics Announces New Manager Pro Release
01/09/2019 5G, War, the Apocalypse & Other Fun Stuff
01/09/2019 Kronos Notes Importance of AI, ML
01/09/2019 Ciena, OpsRamp Discuss Benefits of AI in Networking
01/08/2019 Speech Analytics, WFO Make Contact Centers Smarter
01/08/2019 ClearOne's Redesigned Website More 'Compelling'
01/08/2019 These Podcasts Are Worth a Listen
01/08/2019 Lack of Staff-Level Optimization Can Cost You
01/08/2019 Business VoIP Enables Growth, Movement
01/07/2019 ClearOne Introduces Camera for Small Spaces
01/07/2019 RiverStar Addresses Email Response Times with QueView
01/04/2019 WFM Helps Contact Center Managers Make It Work
01/04/2019 LicensingLive! Speaker Roll Emphasizes 'The Power of Decision'
01/04/2019 Helpshift, Zipwhip Discuss Messaging, Texting, CX
01/04/2019 GWS Celebrates NYE By Putting Times Square Mobile Networks to the Test
01/04/2019 Advanced WFM Software is Worth the Investment
01/04/2019 Changing the Reputation of Contact Center Work
01/03/2019 It's 2019. Do you know where your 5G is?
01/03/2019 AI, Flexibility, Vermont Encourage Remote Work Trend
01/03/2019 Huawei Isn't Going Away
01/03/2019 MobiLock Pro Manages, Secures Personal Android Devices
01/02/2019 Business Communications Continue to Evolve
01/02/2019 Is Video the New Voice?
12/31/2018 ISI Releases Infortel Select Version 10.0
12/31/2018 Verint Process Assistant Provides Agents with Personal Trainer Experience
12/31/2018 F&S Recognizes Polycom's Audio Conferencing Leadership
12/31/2018 Western Leaders Continue to Trumpet Huawei Cybersecurity Concerns
12/28/2018 How to Sell Your Software Licensing Effort
12/28/2018 How to Sell Your Software Licensing Effort
12/28/2018 Video conferencing Is on The Rise
12/28/2018 USDA's ReConnect Shields Incumbent Coverage Data
12/28/2018 Still Waiting to Open Up 5G
12/28/2018 How Nectar Helps G3 Manage Complexity
12/27/2018 Plantronics, HP Collaborate on Videoconferencing Solution
12/27/2018 Be Proactive in Understanding, Addressing Regulations
12/27/2018 Advanced WFM Software Simplifies Forecasting, Scheduling
12/27/2018 Arvig Buys Windstream Fiber Assets
12/27/2018 Quality Management Efforts Help Optimize Operations
12/26/2018 How Adaptive Networks Address Business Transformation
12/26/2018 AI Can Improve Workforce Management
12/26/2018 Why Cloud - Better Forecasting, and Scheduling - Technology Benefits Contact Centers
12/26/2018 Bank Branches Can Benefit from Contact Center Solutions Too
12/26/2018 Service Providers Adapt with AI, Programmable Network Technologies
12/21/2018 Nureva Integrates HDL300 with Intel Unite
12/20/2018 As Huawei Faces Western Challenges, China Continues 5G Advance
12/19/2018 AI and 5G to Accelerate in 2019
12/19/2018 Making the Most of Your Meetings
12/19/2018 FixStream CEO to Keynote on How AIOps can Enable Self-Healing
12/18/2018 In-Store Networks Play a Pivotal Role in Retail CX
12/18/2018 Ciena Takes IP to the Next Level
12/18/2018 The Virtual Office: A More Affordable Place to Set Up Shop
12/18/2018 Conversational AI Outfit Pypestream Raises $15M+
12/17/2018 Coaching Helps Organizations Grow Talent
12/17/2018 It's Here! The 2019 AI, ML Prediction Piece
12/17/2018 WFM May Help Address the Healthcare Talent Gap
12/14/2018 People, Networks Are Adapting to New Business Realities
12/14/2018 Virtual Instruments Delivers NVMe Over FC Testing
12/13/2018 Tech Support Fraud is a Growing Problem
12/13/2018 Compliancy Group Partners with UCaaS Business SkySwitch
12/13/2018 Call Tracking Can Drive Customer Service, Marketing, Sales Improvements
12/13/2018 Verizon Launching RCS
12/13/2018 What's Happening With Cloud-Based Business Communications
12/13/2018 Putting Connected Technology on Trial
12/13/2018 Videoconferencing Enables Northern Exposure 2.0
12/13/2018 ASU Recognizes Gorney, Nextiva
12/13/2018 LINE Taps Cumulus, Mellanox
12/10/2018 Webinar to Address IoT Best Practices
12/10/2018 Why Banks Should Be Using WFO
12/10/2018 Software Licensing Efforts Should Begin With Identifying Value Goals
12/10/2018 TCG Names net2phone VoIP Supplier of the Year
12/10/2018 SLAs Will Be Key to Helping Cablecos Capture Large Enterprise Business
12/10/2018 Forrester: CX Improvement Flat, Pragmatism in 2019
12/10/2018 Advanced QM Offers Greater Objectivity
12/10/2018 Momentum Closes CloudNet Group Acquisition
12/07/2018 Why Networks Are the Diamonds of Tech (And Why Ethernet and IP Still Make the Cut)
12/07/2018 Angry Customers May Need a Little TLC
12/07/2018 There's a Lot Going on With Contact Centers
12/07/2018 How to Manage Holiday Time-Off Requests
12/07/2018 Why Contact Center Managers Need to Assess, Address Shrinkage
12/07/2018 LogicMonitor Leader Talks AIOps
12/06/2018 Whatever Happened to Cloud First?
12/06/2018 Why Communications and Collaboration is Important to Business Transformation
12/06/2018 How to Assess Contact Center Success
12/06/2018 How to Get a Triple-A Rating on Customer Service, Business Communications
12/06/2018 Telecom Asia Presents Ciena Three Awards
12/06/2018 Why Positive Language Contributes to Positive CX Outcomes
12/05/2018 Evolve IP: Mtel Will Go Full Service in 2019
12/05/2018 Compliance, Privacy, and Data Collection, Search & Storage
12/04/2018 Webinar Offers NPS Information, Guidance
12/04/2018 How to Expedite Compliant and Customer-Centric Contact Center Implementations
12/04/2018 Yealink Introduces CP930W DECT Conference Phone
12/04/2018 TMC Gives CoreDial Award for CoreNexa UCaaS Solution